Before receiving and paying for the goods, you have the right to inspect the product. Trial of products is not supported.
Please open the package to check that the order matches the style and quantity you placed. Do not try or test the product.
After agreeing with the product delivered, please pay the delivery staff (if the order is COD) and accept the goods.
If you are not satisfied with the product, you may refuse to accept it. In this case, we will charge an additional return fee, which is equivalent to the shipping fee of the order.
Note:
When you inspect the order, the delivery staff must wait for you to check the goods inside the package. If the staff refuses to allow you to check the goods, please contact Okkiocaffe.com or our hotline: 0869 356 116 for assistance.
Please avoid using sharp objects to open the package to prevent damage to the products inside. In cases where the product is damaged due to customer error, Okkiocaffe.com is unable to assist with exchanges, returns, or warranty services.
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